Refund policy
Refund & Return Policy
We have a 30-day return policy. You have 30 days after receiving your item to request a return.
Eligibility Requirements
To be eligible for a return, your item must be:
- In the same condition as received — unused and unassembled
- In its original packaging with all accessories and tags
- Accompanied by a receipt or proof of purchase
To start a return, contact us at luoyangwang00@gamile.com. Returns sent back without prior authorization will not be accepted.
If your return is accepted, we will provide a return shipping label and instructions on how to send your package back to: 1150 S Milliken Ave., Ontario, California, 91761, USA.
Damages and Issues
Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.
Non-Returnable Items
The following items cannot be returned:
- Perishable goods
- Custom or personalized products
- Personal care items
- Hazardous materials
- Sale items and gift cards
Exchanges
To exchange an item, return the original item and place a new order once the return is accepted.
European Union — 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. The item must be unused, in its original packaging, with proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at luoyangwang00@gamile.com.