Refund policy

Refund & Return Policy

We have a 30-day return policy. You have 30 days after receiving your item to request a return.

Eligibility Requirements

To be eligible for a return, your item must be:

• In the same condition as received — unused and unassembled
• In its original packaging with all accessories and tags
• Accompanied by a receipt or proof of purchase

To start a return, contact us at support@aorapulsefit.com. 

If your return is accepted, we will provide a return shipping label and instructions on how to send your package back to: 1150 S Milliken Ave., Ontario, California, 91761, USA.

Damages and Issues

Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.

Exchanges

To exchange an item, return the original item and place a new order once the return is accepted.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@aorapulsefit.com.