Refund policy

We have a 30‑day return policy. You have 30 days after receiving your item to request a return. We will cover the return shipping fees for eligible returns.

Eligibility Requirements

To be eligible for a return, your item must be:
  • In the same condition as received — unused and unassembled
  • In its original packaging with all accessories and tags
  • Accompanied by a receipt or proof of purchase
Damaged, misused, or self‑assembled damaged items are not eligible for free return shipping.
To start a return, contact us at support@aorapulsefit.com. If your return is accepted, we will provide you with return shipping instructions and a designated return address.

Damages and Issues

Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.

Exchanges

Exchanges are available under qualified circumstances:
  • Defective, damaged, or wrong items caused by us: We cover both return shipping for the original item and outbound shipping for the replacement item.
  • Customer‑initiated exchanges (size, color, or personal preference): The customer is responsible for both return shipping and new outbound shipping fees.
To exchange an item, return the original item and place a new order once the return is accepted.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at support@aorapulsefit.com.