Shipping policy
SHIPPING POLICY
Last updated: June 13, 2026
Thank you for shopping with Aorapulsefit. Please read our shipping policy carefully before placing your order.
ORDER PROCESSING TIME
All orders are processed within 1–3 business days (Monday through Friday, excluding public holidays) after payment is confirmed. You will receive an email notification with your tracking information once your order has shipped.
During peak seasons or promotional periods, processing times may be slightly longer. We will notify you if there are any significant delays.
SHIPPING DESTINATIONS
We currently ship to the United States and select international destinations. If your country is not available at checkout, please contact us at luoyangwang00@gamile.com.
ESTIMATED DELIVERY TIMES
Delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on your location, carrier availability, and customs processing.
| Destination | Estimated Delivery Time |
|---|---|
| United States (domestic) | 5–10 business days |
| International | 7–21 business days |
Large fitness equipment (such as treadmills and vibration platforms) may require additional handling time. Delivery for oversized items will be coordinated separately and may take longer than standard delivery estimates.
SHIPPING CARRIERS
Orders are fulfilled from our warehouse located at 1150 S Milliken Ave., Ontario, California, 91761, USA. We work with major carriers including FedEx, UPS, and USPS. The carrier used for your order will be selected based on your location and order size.
SHIPPING COSTS
Shipping costs are calculated at checkout based on your delivery address, order weight, and dimensions. The exact shipping cost will be displayed before you complete your purchase.
ORDER TRACKING
Once your order has shipped, you will receive a confirmation email containing your tracking number. You can use this number to track your shipment directly on the carrier's website. Please allow up to 24 hours for tracking information to become active.
CUSTOMS, DUTIES, AND IMPORT TAXES
For international orders, your shipment may be subject to customs duties, import taxes, and fees imposed by your country's customs authority. These charges are the responsibility of the buyer and are not included in our product prices or shipping costs. We are not responsible for delays caused by customs clearance processes.
DELIVERY DELAYS
We are not liable for shipping delays caused by:
- Carrier delays or service disruptions
- Customs clearance processing
- Incorrect or incomplete shipping addresses provided by the customer
- Natural disasters, extreme weather, or other events outside our control
If your order has not arrived within the estimated delivery window, please contact us at luoyangwang00@gamile.com and we will investigate with the carrier.
LOST OR DAMAGED PACKAGES
If your package arrives damaged, please take photos immediately and contact us within 48 hours of delivery at luoyangwang00@gamile.com. We will work with the carrier to resolve the issue and arrange a replacement or refund where applicable.
If your tracking shows "delivered" but you have not received your package, please first check with neighbors and your local post office. If the package cannot be located, contact us within 7 days of the marked delivery date.
UNDELIVERABLE PACKAGES
If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal of delivery, we will contact you to arrange re-shipment. Additional shipping charges may apply. We are not responsible for packages returned due to customer-provided address errors.
CONTACT US
For any shipping-related questions, please contact us at:
Aorapulsefit Email: luoyangwang00@gamile.com Warehouse / Returns Address: 1150 S Milliken Ave., Ontario, California, 91761, USA