Shipping policy
Product Policy
Thank you for shopping at AoraPulseFit. Please read our product policies carefully before making a purchase.
Order Processing Time
All orders will be processed within 1–2 business days after payment confirmation (Monday through Friday, excluding holidays). Once your order has been shipped, you will receive an email notification with your tracking information.
Please note that processing times may be extended during peak seasons or promotional periods. If there are any significant delays, we will contact you as soon as possible.
Destination Shipping
We currently ship within the 48 contiguous states of the United States.
We do not ship to the following locations: Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, Guam, American Samoa, Northern Mariana Islands, P.O. Boxes, APO/FPO military addresses, or U.S. territories.
If your country or region is not available at checkout, please contact us by email at: support@aorapulsefit.com
Estimated Delivery Time
Estimated delivery time: 6–7 business days. Actual delivery times may vary depending on your location, carrier capacity, and customs clearance procedures.
Large fitness equipment, such as treadmills and full-body vibration platforms, may require additional handling time. Oversized item orders will be scheduled separately and may take longer to arrive than standard-sized orders.
Shipping Fees
Shipping fees are calculated at checkout based on your delivery address, total order weight, and package dimensions. Any applicable shipping charges will be clearly displayed before you complete your purchase.
Shipping costs are covered by the seller.
Order Tracking
Once your order has been shipped, we will send you a confirmation email containing your tracking number. You can use this tracking number on the carrier’s official website to track your package.
Please note that tracking information may take up to 24 hours to become active.
Duties, Taxes, and Import Fees
International orders may be subject to customs duties, import taxes, and other fees imposed by the destination country or region.
All such charges are the customer’s responsibility and are not included in our product prices or shipping costs.
We are not responsible for any delays caused by customs clearance procedures.
Force Majeure
We are not responsible for shipping delays caused by the following circumstances:
- Carrier delays or service interruptions
- Customs clearance processing
- Incorrect or incomplete shipping addresses provided by the customer
- Natural disasters, extreme weather conditions, or other events beyond our reasonable control
If your order does not arrive within the estimated delivery timeframe, please contact us at support@aorapulsefit.com. We will work with the carrier on your behalf to investigate the issue.
Lost or Damaged Packages
If your package arrives damaged, please take photos immediately and contact us at support@aorapulsefit.com within 48 hours of receiving your package. We will work with the carrier to resolve the issue and arrange a replacement or refund when applicable.
If your tracking status shows “Delivered” but you have not received your package, please first check with your neighbors and local post office. If the package is still missing, please contact us 7 days after the delivery date shown in the tracking information.
Undeliverable Packages
If your package is returned due to an incorrect address, failed delivery attempt, or customer refusal, we will contact you to arrange a reshipment. Additional shipping fees may apply.
We are not responsible for packages returned due to inaccurate shipping information provided by the customer.