Shipping policy
Product Policy
Thank you for shopping at AoraPulseFit. Please read our product policies carefully before making a purchase.
Order Processing Time
All orders will be processed within 1–2 business days after payment confirmation (Monday through Friday, excluding U.S. public holidays).
In cases of low‑stock status or peak promotional seasons, processing times may be extended. If there are any significant delays, we will contact you as soon as possible.
Once your order has been shipped, you will receive an email notification with your tracking information.
Destination Shipping
We currently ship within the 48 contiguous states of the United States.
We do not ship to the following locations: Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, Guam, American Samoa, Northern Mariana Islands, P.O. Boxes, APO/FPO military addresses, or U.S. territories.
If your country or region is not available at checkout, please contact us by email at: support@aorapulsefit.com
Estimated Delivery Time
All orders are estimated to arrive within 6‑7 business days after shipment.
Actual delivery times may vary depending on your location and carrier capacity.
Orders fulfilled from our New Jersey warehouses generally deliver faster for East‑Coast destinations, while our California warehouses serve West‑Coast customers.
Shipping Fees
All orders shipped to the contiguous 48 United States qualify for free shipping.
There are no hidden fees, no additional surcharges of any kind.
Order Tracking
Once your order has been shipped, we will send you a confirmation email containing your tracking number.
You can use this tracking number on the carrier’s official website to track your package.
Please note that tracking information may take up to 24 hours to become active.
Duties, Taxes, and Import Fees
We only ship to the contiguous 48 states of the U.S. and do not support international shipments.
Applicable state and local sales tax will be calculated and displayed at checkout. Sales tax is a government‑mandated consumer tax and is the responsibility of the purchaser.
Force Majeure
We are not responsible for shipping delays caused by the following circumstances:
- Carrier delays or service interruptions
- Incorrect or incomplete shipping addresses provided by the customer
- Natural disasters, extreme weather conditions, or other events beyond our reasonable control
If your order does not arrive within the estimated delivery timeframe, please contact us at support@aorapulsefit.com. We will work with the carrier on your behalf to investigate the issue.
Lost or Damaged Packages
If your package arrives damaged, please take photos immediately and contact us at support@aorapulsefit.com within 48 hours of receiving your package. We will work with the carrier to resolve the issue and arrange a replacement or refund when applicable.
If your tracking status shows “Delivered” but you have not received your package, please first check with your neighbors and local post office. If the package is still missing, please contact us 7 days after the delivery date shown in the tracking information.
Undeliverable Packages
If your package is returned due to an incorrect address, failed delivery attempt, or customer refusal, we will contact you to arrange a reshipment. Additional shipping fees may apply.
We are not responsible for packages returned due to inaccurate shipping information provided by the customer.